Deid,
Have I ever professed my love of products with life time warranties? Seeing that little "life time warranty" on a package alone is almost enough to get me to buy it. There's something about knowing the company will stand by their product that makes me throw money at it.
My first experience with such things was my freshman year of college when my beloved Jansport backpack zipper busted. It was the backpack that carried my books for most of high school and the one I traveled around Russia with. So, it had had a good life. But I sent it to Jansport and they sent me a new one. While I was waiting for the new one to arrive I received postcards from my backpack telling me about the camp it was at and how they had zipper races. Kind of cheesy? Yes! But realizing it was direct to the grade school age group and not college students I found the post cards cute. And am a Jansport fan for life.
The lid to my Camelbak water bottle broke last week, so I called and they are sending me a new one. While I haven't received a postcard yet, I am happy I won't have to buy a new one!
Here are some other companies I've heard have great warranties:
Smith Optics
LL Bean's shoes
Land's End kids clothes
Yak Pak
Do you know of any others I should be aware of?
Nik
It is not a specific product, but Costco is awesome when it comes to warranties/customer service. With the exception of computers they will refund your money or exchange just about anything at any time after purchase.
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